Returns & Exchanges
We want you to be completely satisfied with your UKLASH journey, which is why we offer a 14-day return period for unused items and a 90-day Money Back Guarantee on specific growth serums. If your results aren't fluttering your lashes, we are here to help make it right.
Check Eligibility
Ensure your items are unopened and in their original packaging, or verify that you have used your growth serum for at least 8 weeks to qualify for our Money Back Guarantee.
Start Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Pack and Post
Securely package your items and use the prepaid shipping label provided through the portal to drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing